Customer Satisfaction and Quality Care Essay

In this competitive health care environment, consumers indispensableness and expect better health care services and hospital systems are concerned about maintaining their overall image. There is also attention to ways in which patient satisfaction measurement can be integrated into an overall measure of clinical persona.To begin, review the Hospital Consumer Assessment of Health Plans Survey (H.C.A.H.P.S.) visible(prenominal) at (http//tinyurl.com/4272s7l).Next, visit the Hospital Compare website (http//www.hospitalcompare.hhs.gov), and follow these steps1. Type in your zip encipher 2. Ensure that general search is selected for the search type 3. Click on the Find Hospitals button 4. pack one of the hospitals by checking the box next to the hospital name and click on Compare 5. canvas the survey of patients hospital experiencesFor the selected hospital, identify one satisfaction measurement criteria that you recommend for improvement. In your opinion, how might this node sati sfaction factor relate to quality outcomes? Provide a concrete example that supports your opinion.Additionally, identify at least three barriers that exist in the health care setting that could have an impact on the customer satisfaction score you selected. Be sure to state at least one geomorphologic barrier and one process barrier and describe the barriers you identified. (Refer to pg. 156 of your textbook for definitions of structure and process barriers)Finally, review the quality improvement tools presented in Chapter 3 of your textbook. Select a tool that a health care governance might use to study a process barrier related to the customer-satisfaction factor you identified. Explain why you selected the tool and how it could be used.Your paper should be two to three pages (excluding title and reference pages) and should contain at least two scholarly sources from the Ashford University Library. It should be formatted according to APA guidelines as outlined in the Ashford Writ ing Center.